Government Reviews Access to Face-to-Face Banking Services

14/05/2026

The Government is taking action to ensure people and communities across the UK can continue to access the banking services they need by commissioning an independent review alongside delivering new powers to act on the findings.

The way people across the UK use retail banking services has changed significantly, with many customers now choosing to bank online. In response, banks and building societies have reshaped their branch networks, reflecting changing customer preferences – but this may be creating challenges for those who rely on in-person banking services.

The review will gather evidence on the real‑world impact of branch closures, identify who is most affected, and assess where further action may be needed to protect access to banking services.

The Review follows the announcement of the Enhancing Financial Services Bill in the King’s Speech, where the Treasury intends to include a power to be able to act swiftly if the evidence supports intervention on access to banking services.

The Access to Banking Review will be chaired by Richard Lloyd OBE, who will provide a report and recommendations to Government by October 2026. He brings strong regulatory and consumer experience, having served as a non-executive director (and interim Chair) of the Financial Conduct Authority and as Executive Director of Which?

The Bill will also take forward some of the credit union common bond reforms announced in March, making it easier for credit unions in Great Britain to expand and broaden their membership.

The changes will see more people access affordable credit and a safe place to save The move will strengthen community-based financial services, delivering on the manifesto pledge to grow the mutuals sector.

Richard Lloyd OBE, Chair of Access to Banking review, said: “Banking is an essential service that every consumer and community in the UK needs. That’s why it’s so important to take stock of the impact that the big shift to digital services has already had, and to understand the need for access to in-person banking in the future. I hope to hear from as wide a range of views as possible, and welcome the Treasury’s commitment to taking action should this independent review find evidence that new legislation is needed.”

Matt Bland, Chief Executive, All Together Money – The credit union movement, said:  “The proposed changes will remove barriers to growth and provide credit unions with greater flexibility to reach many more people with affordable financial services alongside the major Fair4All Finance investment in credit union transformation committed to in the Financial Inclusion Strategy.”

Full information about the review is available here.