Citysave Credit Union Goes Live on Singlify’s New Core Banking Platform

20/08/2026

Citysave Credit Union has completed its move to Singlify’s new Salesforce-based core banking platform, delivering faster loan decisions, increased use of its mobile app and improved access to live data for finance and reporting.

Citysave Credit Union has completed its move to Singlify, replacing its legacy software with an end-to-end, Salesforce-based core banking platform.

The move is already delivering benefits across the credit union, including faster loan decisions, a significant increase in members using the mobile app to manage their accounts, and a finance function that runs on live data rather than spreadsheets.

Singlify has been co-designed with the credit unions it has been — and continues to be — working with. Built by the sector, for the sector, the platform has been shaped around the needs and experiences of credit unions, rather than developed at arm’s length.

Citysave has been involved in shaping the platform from the outset, helping to ensure it reflects the practical requirements of modern credit unions and their members.

The credit union also highlighted the benefits of seamless integration across its technology ecosystem, supporting a more efficient member journey from application through to loan disbursement, as well as enhanced reporting and forecasting for the board.

“Moving to Singlify marks a significant milestone for Citysave. We now have a modern core banking platform built on Salesforce, with seamless two-way integrations across the tools we use every day — delivering a faster, more efficient experience for members, from application through to loan disbursement, alongside stronger board reporting and forecasting. Citysave has been involved in shaping this platform from the very start — a solution built by the credit union sector, for the credit union sector. I’m confident Singlify is well positioned to help other UK credit unions modernise and deliver better outcomes for their members,” said Sean Lynch, CEO of Citysave Credit Union.

The move marks an important step in Citysave’s ongoing digital transformation and demonstrates how modern core banking technology can support credit unions to improve member experiences while strengthening their operational and reporting capabilities.

Read the full announcement from Singlify.